As our community recovers from Hurricane Irma, the Miami-Dade Water and Sewer Department will waive late fees for bills not paid by the due date and will not disconnect water services until Oct. 30, 2017. The regular billing process will resume on Oct. 31.
In limited instances where our meter readers are unable to read get actual readings from meters covered with debris or other obstructions, we will be estimating those customers' bills based on previous consumption during this billing cycle only.
Our customer service call center is handling larger call volumes and callers may experience longer than normal wait times. We ask for your patience as we remain committed to assisting all our customers. We also encourage our customers to use our website to get answers to frequently asked questions and use the services we offer online, including starting, stopping and transferring services, and bill payments.Water and Sewer Department website