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Emergency & Evacuation Assistance

The Emergency & Evacuation Assistance Program (EEAP) provides evacuation support to residents who need specialized transportation assistance or whose medical needs prevent them from evacuating on their own.

Residents with disabilities or who need skilled nursing care, assistance with daily living or have life-saving medical equipment dependent on electricity should register with the EEAP.

This program is for individuals with functional and access needs who live alone or with families.

The program offers:

  • Specialized transportation
  • Safe shelter
  • Medical monitoring
  • Wellness checks

A caregiver or companion should accompany the evacuee throughout the emergency period to ensure the evacuee’s needs are met in a timely manner.

The EEAP may be used for emergencies and hazardous events, such as:

  • Hurricanes or tornadoes
  • Chemical or Hazardous material releases (e.g., industrial accident or act of terrorism)
  • Wildfires
  • Widespread power outages
  • Radiation releases (e.g., from a nuclear power plant incident or act of terrorism)

Residents who require evacuation assistance should register for the EEAP prior to an emergency to ensure help will be given when needed. It may also be utilized post-disaster to provide other assistance. Pre-registered residents will receive priority during an emergency.

Residents in nursing homes or assisted living facilities are not eligible for this program as these facilities are required by law to develop an emergency plan and make arrangements for their residents to evacuate to a similar facility.

To request a Hurricane Readiness Guide in an alternate format such as Braille or large print, please call 311 or send an email to

Residents with disabilities can view educational videos about hurricanes, flooding and storm surge, as well as read more tips in this Accessibility Toolkit.


  • Eligibility & Requirements

    You are eligible for this program if any of the following conditions apply:

    • You are unable to evacuate on your own due to a specialized transportation need.
    • You are homebound and unable to walk to a bus pickup point and do not have anyone who can provide transportation.
    • You have medical needs that prevent you from evacuating on your own.
    • You are bedbound.
    • You are on life-sustaining medical equipment that requires electricity.
    • You require assistance with daily living activities.
  • How to Register

    Register online or download an application below, then fill it out and mail it. You can also call the support line to have a print application sent to you in English, Spanish, Haitian Creole or in an alternate format such as Braille or large print. You can also register online.

    If more than one person requires medical assistance during evacuations, each person must complete and submit a separate application.

    If you require a higher level of medical care, your primary care physician should complete and sign the application before submission.

    After you apply:

    • The Office of Emergency Management or support personnel will contact you to verify your registration information and answer any questions.
    • You will receive a letter letting you know if you have been accepted into the program. This letter will include the evacuation assistance you are eligible to receive and your responsibilities.
    • You will be contacted on a semi-annual basis to re-certify your need for this program.
    • You do not need to complete an application every year, but it's the responsibility of you or your caregiver to report any changes by calling the support line.
    • When an emergency arises, pre-registered residents will have priority over those who have not registered for the program.
  • During an Emergency

    • You will be contacted by phone to coordinate evacuation assistance and time of pick-up when an evacuation order is issued.
    • You should pre-assemble supplies you might need in an evacuation or disaster.
    • Bring at least a 72-hour supply of all medications, dietary supplements, medical supplies, and personal items to the center.
    • You must be prepared to evacuate when transportation arrives. If you miss your scheduled pick-up, there may not be time for a second attempt.
    • Your caregiver or companion should accompany you throughout the emergency period to ensure that your needs are met.
  • Pets and Service Animals

    • If you have a pet, you must make arrangements for their care prior to being evacuated.
    • Service animals are allowed in all emergency evacuation centers.

    Learn more about pet preparedness before a storm.

  • Residents with Disabilities and the Elderly

    All Miami-Dade County hurricane evacuation shelters exceed Americans with Disabilities Act (ADA) standards for emergency shelters, and include accessible entryways, service and activity areas and bathrooms. Service animals are permitted in all Miami-Dade County hurricane evacuation shelters.

    Hurricane evacuation centers will have additional resources to better serve and accommodate disabled evacuees, including Special Needs Enhanced Beds (SNEB), text telephones (TTY), picture boards and large print material. Supplies are limited.

    Evacuees who are hard of hearing or deaf can use the picture boards that will be made available to help communicate or written notes may be exchanged in order to maintain effective communication. Sign language interpreters and Disability Aides may be present based on availability.

    Visually-impaired individuals will be provided with communications in large print. If large print is not available, a member of the evacuation center staff will be available to read the information to the visually-impaired person, as will be done with blind evacuees.

    Upon request, evacuation center staff will provide some one-on-one assistance which includes, but is not limited to:

    • Assistance in ambulating
    • Feeding or dressing
    • Acting as a conduit for the provision of information
    • Assistance recharging of wheelchair batteries, etc.

Online Options

Phone Number(s)

Email / Mail

Related Services

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