Update Your Pet's Account

Related FAQs

• When do I need to contact Animal Services to update my pet account?

  For any changes to a pet's account, notify us if in writing at the address, by email to [email protected] or in person if your name or address changes, your pet is no longer in your possession or if your pet passes away. It is important to keep your account information up to date to help ensure that we can reunite you with a lost pet. Accurate information also helps insure that we do not issue you a citation in error.

  • Your address changes
    If you have moved within Miami-Dade County, please provide both your old and new address. If you are moving outside of Miami-Dade County, please provide the month and year of the move.

  • Your name changes
    Provide both your old and new name.

  • Your pet is lost, stolen or given away
    If your pet was lost or stolen, provide the date and details of the incident. If you are giving away your pet, both parties must complete the necessary paperwork in person. Alternatively, the new owner must bring an original, notarized letter from the previous owner transferring ownership.

  • Your pet passes away
    If your pet passes away, please attach a copy of the Death Certificate from the veterinarian or animal clinic.

  • Vaccination or License Tag was purchased at a Vet
    If you pet was vaccinated or you purchased a License Tag at a veterinarian's office, attach a copy of the document with the Animal ID number.

  Requirements

  Be sure to include the following information in your communication:

  • Pet owner’s name
  • Address
  • Phone number
  • Pet’s name
  • License tag number
• How do I close my pet account?

  If your pet is no longer in your home or if your pet passed away you can notify us: 

  • In person at the main shelter or at any  311 Service Center 
  • By regular mail to:  
    Animal Services  
    3599 NW 79 Avenue, Doral, FL  33122 
  • By email 
  • By calling 311 or 305-468-5900 

  To ensure that the correct account is updated, please include the following information on all transmittals: 

  • Pet Owner's Name 
  • Address 
  • Phone Number 
  • Pet Name 
  • Tag Number 
  • If your pet passed away, please attach a copy of the death certificate from the veterinarian or animal clinic.

  Although every effort is made to respond quickly, as a result of high number of emails a response may take up to 2-3 business days.