Communications Certificate Program

Working for Miami-Dade County requires that you communicate with a diverse group of people. You must communicate with residents, customers, coworkers, supervisors, department directors and elected officials. That diversity of communication creates a variety of issues, perspectives, needs and approaches; you must manage it all and still get your point across.

The Miami-Dade County Communications Certificate Program is a series of four class modules intended to help you become an effective communicator. Effective communicators transmit information in ways that people can understand and use. These modules are designed for County employees to become effective communicators by learning, testing and reinforcing skills within the most common areas of communication: spoken, written and unspoken.

Any Miami-Dade County employee who wishes to improve his or her communication skills should attend. To enroll, complete the application form.

The cost for the entire series of four class modules is $199.

You will earn the Miami-Dade County Communications Certificate by taking the four course modules in order. Each module builds on the concepts of the one before, so it's important to take the class modules in order.

The program lasts two days from 8:30 a.m. to 4:30 p.m. each day.

Writing for Results builds on Writing for Government as an advanced module designed to help participants upgrade their writing skills for greater clarity and impact. Through a highly interactive, intensive session, participants learn how to overcome tough writing challenges and add more life, color, clarity and power to their writing. Participants learn proofreading skills to help spot misspellings and grammar errors and ensure a polished final document.
This module helps the novice as well as the seasoned presenter to focus on effective, persuasive communication skills. Participants learn a proven system that creates positive responses from audiences. That system includes how to prepare, structure and deliver a presentation as well as the effective use of visual aids and handling question and answer sessions. Participants will learn how to meet audience needs and present their ideas and messages with enthusiasm and poise. This module wraps up with participants delivering a powerful presentation using skills and techniques learned throughout the Miami-Dade County Communications Certificate Program.