You may submit a complaint to Miami-Dade County regarding services provided by for-hire transportation companies or taxicabs.
For-Hire Transportation complaints
For-Hire Transportation complaints relate to the following service providers:
- Taxicabs – (note: billing complaints and refund requests only)
- Tour buses
- Private school buses
- Special Transportation Services
Submit a complaint about a taxi driver or cab. If you decide to submit your complaint anonymously, Miami-Dade County staff will not be able to reach out and assist you to resolve your complaint.
- Read about taxicab passenger rights and taxicab rates
Consumer complaints and supporting documentation are public records, and these items are subject to disclosure pursuant to Florida’s public records laws. The complaints are forwarded to the business as part of the dispute resolution process.
Email / Mail
Department of Regulatory and Economic Resources
Office of Consumer Protection
601 NW 1 Court, 18th floor
Miami FL 33136