1.2: Expand "One Stop" service hubs at County facilities

Issue Statement and Context

The pandemic revealed how important it is to "meet residents where they are" with the critical services they need. Communities are more vulnerable when they lack easy access to critical health and human services in their own neighborhoods, in places and community facilities they trust. Too often, at the places where residents are able to access important services, they are leaving with their larger needs unmet. In many cases, residents could benefit from the services of more than one County agency, whether it's in seeking health services, housing assistance, with employment, or emergency and disaster response services.

The County's public spaces, libraries, arts venues, and other community facilities are seen as friendly and welcoming to residents, and the County has an opportunity to realize greater value by using those spaces flexibly to deliver on broader health and human services goals.

COVID-19 Vaccination site. — *COVID-19 Drive-up Vaccinations*

The County successfully used its parks and activated other County properties and facilities to provide COVID-19 testing, health information, vaccinations, and food during the pandemic. The County's library system has a rich history of hosting a wide array of social services and County resource booths. More recently, libraries became sites for civic engagement, having participated in the Mayor's Civic Week, as part of the broader Thrive305 engagement. The library system is entering a new phase in supporting residents. It is currently in the process of hiring a team of dedicated social workers who will serve clients and manage cases in five libraries.

The Miami-Dade County Community Action and Human Services Department (CAHSD) currently operates 12 community resource centers across the County. Their centers offer a variety of social services to economically disadvantaged individuals and families interested in achieving self-sufficiency. Most recently, Resilient305 and Miami-Dade County have codesigned Resilience Hubs to build awareness and knowledge of individual and community risks, thus increasing disaster preparedness for neighborhoods. Resilience Hubs will include physical and digital displays, location-specific risks and guidance, resources, and tools. The County should expand on these models coalescing services in one location for the benefit and ease of the community.

Detailed Action Summary

Use County facilities that are already embedded within neighborhoods across the County, including parks, libraries, and community centers, to provide a more expansive set of County services within communities that need them most. "One Stop" service hubs will provide a jumping off and coordination point for someone facing issues that could benefit from County resources. These hubs will also serve as a cost-saving measure for community service providers to deliver services to their clients for one to five days a week via low- or no-cost agreements that range from having a dedicated space to using "swing desks/offices."

- Work to define the services offered by the "One-Stop" service hub model and the different ways "One Stop" service hubs can be configured depending on space availability, community needs/culture, and other parameters.
- Identify County facilities in underserved communities with the potential to serve as host sites for "One Stop" service hubs. Incorporate, for instance, libraries and arts venues. Coordinate planning with the Adrienne Arsht-Rockefeller Resilience Center's countywide planning for resilience hubs.
- Build on the existing momentum with COVID-19 health services delivered at County parks and public spaces and create "plug-and-play" opportunities for a broader array of health services, to temporarily use parks and other public spaces as activation sites for health fairs and other similar events.
- Work with the Public Health Trust to bring community health workers to "One Stop" service hubs in parks in underserved communities through recurring (i.e., monthly) "Community Health Days" to increase participation in preventative health services and mental health programming. In the Thrive305 survey, LGBTQ+ residents in particular selected mental health services as the second-highest priority to improve long-term health.
- Program "One Stop" service hubs in County parks to coincide with distribution of culturally appropriate healthy foods.
- In libraries throughout the County, pilot new ways for residents to connect with information on the services they need. Build on the lessons that the now defunct Team Metro learned in programming County resource booths at libraries in the early 2000s. Establish libraries as innovation labs for seamless digital experiences that are designed for people who are not typically comfortable using technology (e.g., intuitive digital kiosks). Link this effort to other digital inclusion resources at the library.

1.2: Expand "One Stop" service hubs at County facilities

Issue Statement and Context

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Detailed Action Summary

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