Special Transportation Service (STS)

Who is eligible for STS?

• Miami-Dade County residents whose physical or mental disability prevent them from using accessible public transportation (Metrobus, Metrorail, or Metromover) independently.
• Miami-Dade County residents with temporary disabilities are eligible for STS during the period of their disability.
• People with disabilities from out-of-town that are presumed eligible under ADA jurisdiction.

Print and complete the application. A Florida Licensed Physician must complete and sign the medical verification form.

Once completed and signed, call the Paratransit Customer Service Office to schedule an appointment for an in-person eligibility assessment.

If you have no other means of transportation, STS will be provided to attentd the in-person assessment.

A determiniation of service will be provided within 21 days of the in-person assessment.

The fee is $3.50 per one-way trip, as well as for companions. Personal Care Attendants ride free and must be pre-certified.

Prepaid vouchers can also be purchased in advance by calling the STS Reservations Line. 

Certified STS riders can use Metrobus and Metrorail free of charge.

If denied eligibility, you can appeal by mail within 60 days to the Office of Civil Rights and Labor Relations.

Submitting additional medical documentation does not constitute a request for appeal.