Special Transportation Service (STS)

STS trips have been modified to address increased service demand by implementing multiple riders under the following guidelines:   

• Drivers and passengers are required to wear face covering while inside vehicles.
• Protective shields have been installed in vehicles between drivers and clients and between rows in passenger vans.
• No more than three passengers are allowed to travel in sedans.
• No more than five passengers are allowed to travel in 15 passenger vans. One passenger per seat with a protective barrier installed between rows.
• High-contact areas and surfaces are cleaned and disinfected after each drop-off.
• Additional field monitors have been added to ensure STS drivers follow enhanced safety measures.

The department will continue to follow the latest guidance from the CDC, FDOH, and Miami-Dade County to ensure the actions being taken are comprehensive and appropriate.

Customer Service and STS offices are closed until further notice. Customers who need assistance can use our online services and mobile applications to stay connected or call the Paratransit Call Center at 786-469-5000, Monday through Friday, between the hours of 8 a.m. and 5 p.m. or via email at paratransit@miamidade.gov. 

STS is a shared-ride public transportation service of Miami-Dade County in compliance with the complementary paratransit service provisions of the Americans with Disabilities Act (ADA) of 1990. STS offers door-to-door transportation service from the main entrance of pick-up to the main entrance of drop-off locations.

The service operates 24 hours a day, 7 days a week and can be used throughout Miami-Dade County.

Who is eligible for STS?

• Miami-Dade County residents whose physical or mental disability prevents them from using accessible public transportation (Metrobus, Metrorail, or Metromover) independently.
• Miami-Dade County residents with temporary disabilities are eligible for STS during the period of their disability.
• People with disabilities from out-of-town that are presumed eligible under ADA jurisdiction.

Print and complete the application. A Florida Licensed Physician must complete and sign the STS application.

Once completed and signed, call the Paratransit Customer Service Office to schedule an appointment for an in-person eligibility assessment.

If you have no other means of transportation, STS will be provided to attend the in-person assessment.

A determination of service will be provided within 21 days of the in-person assessment.

The fee is $3.50 per one-way trip, as well as for companions. Personal Care Attendants ride free and must be pre-certified.

Prepaid vouchers can also be purchased in advance by calling the STS Reservations Line. 

Certified STS riders can use Metrobus and Metrorail free of charge.

If denied eligibility, you can appeal by mail within 60 days to the Office of Civil Rights and Labor Relations.

Submitting additional medical documentation does not constitute a request for appeal.