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Customer Care Center

Access Your Account Online 

By creating a miamidade.gov profile you can access your Water and Sewer Account online and pay your bill, help manage your account information, view water-use history and get details about water and wastewater use

To register, you'll need to provide your name, address, phone number, an email address that will serve as your log-in username, and a password.

You'll no longer need to have your account number ready each time you access your account. Read frequently asked questions to learn more.

Contact Customer Care

  • Email
  • Phone: 305-665-7477

Bill Payment & Account Access

Miami-Dade Water and Sewer Department account information is considered a public record. However, Florida Statues 119.071 provides for an exemption for specified individuals regarding their public information from being disclosed. If you qualify for this exemption, please fill out and send in this form.

Per Florida Statute 668.6076, under Florida law, email addresses are public records. If you do not want your email address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.

Access your Water and Sewer account in a simple, new way. Pay your bill, view water-use history, update your information, enroll multiple accounts under one user name, and stop or transfer service.

Pay your water bill online as a one-time payment with a credit card or bank account, or enroll in free automatic payments.

Other ways to pay your water bill.

Billing & Payment General Information

Water Service & Water Meters

Start water service to your home or business by submitting an online request, by telephone or visiting a service center.

Customers moving out of Miami-Dade's water service area can request to stop water service online, by telephone or in person.

If you are moving from one property to another within the Water and Sewer Department's service area, you can request to transfer water service.

Learning how to read your water meter is important. It is also a key indicator whether water may be wasting due to leaks.

Installing a submeter allows you to water your lawn and fill your swimming pool without paying a sewer charge for the water used.

Learn about re-connecting to receive water service.

View all Water and Sewer services

About Us

We provide water and wastewater services directly to more than 400,000 retail customers and indirectly through wholesale (municipal) utilities. These services include water supply, transmission, treatment, distribution, conservation, wastewater collection, treatment, disposal and water reclamation.

You can pay your water bill online, through the mail or at any of our three customer service centers or a number of private payment centers located throughout Miami­-Dade County.

Developers rely on our review and approval of plans, including system points of connection, water and wastewater service agreements, new mains conveyance and meters.

There are currently dozens of projects underway to enhance and upgrade our infrastructure utilizing state-of-the-art technology. This will create new jobs and increase service capacity that will support opening more businesses in the community.