Safety Guidelines

• Report a crime, misconduct, or suspicious activity to any Transit security personnel on site, on the GO Miami-Dade Transit app, by calling 305-375-2700, or dial 3-1-1.

• Bicycles and personally owned e-bikes may be carried/walked onto DTPW property and DTPW vehicles including Metrorail. Read the guidelines. 

Paying your fare

• Have your EASY Card or EASY Ticket ready before reaching the fare gate. Contactless Payment and the GO Miami-Dade Transit app are also available as forms of payment.
• Contact Customer Servicei f you have an EASY Card error by calling 786-469-5151 TTY/TDD Users: 711 or 1-800-955-8771 (Florida Relay Service) or submit your question/concern to the EASY Card Financial Center.
• Customer service specialists are available Monday - Friday, from 8 a.m. to 5 p.m., and closed on weekends and County-observed holidays.

Be kind and courteous

• Allow passengers in wheelchairs or using mobility devices and walking aids to board and exit first
• Be considerate with other passengers, especially the elderly
• Keep the door areas clear for passengers to enter and exit
• Place luggage and bicycles in the designated areas inside the rail cars

• Hold children’s hands and always keep them under close supervision
• Secure all wheeled devices including strollers, push carts and wheelchairs while on the platform to prevent them from rolling off the platform onto the tracks
• Watch your step when boarding or exiting trains
• When standing, always hold on to an overhead hand strap or seat grab-rail to secure yourself from train movements, normal braking, and possible sudden stops
• Listen to train announcements and watch for your station
• Take all personal belongings with you when exiting the train

• Jump down onto the tracks or enter the tracks from the platform for any reason. This could lead to arrest, serious injuries or death
• Attempt to walk through the train end doors from one car to another. This could lead to serious injuries or death
• Enter the system without being properly clothed and wearing shoes
• Stand on the platform too close to the edge: stay off the yellow tactile until the doors open
• Solicit while on Miami-Dade Transit’s property
• Ride bicycles, skateboards, or use roller skates or roller blades inside the station or on the train
• Smoke, eat, drink, leave food or trash inside the train
• Throw anything onto the track
• Hold the train doors open at any time
• Block the aisles with baby carriages, carts, or packages
• Allow children to play / walk freely anywhere in the station or on the train
• Disrupt, harass, or threaten other passengers or employees
• Use audio devices without earphones
• Interfere with any train equipment
• Cut, mark, paint (graffiti) any equipment or property.

• Bicycles and personally owned e-bikes may be carried/walked onto DTPW property and placed on DTPW Metrobus bicycle racks. Read the guidelines. 

• Allow passengers in wheelchairs or mobility devices to board and exit first
• Move to the rear of the bus when carrying large packages, shopping carts, suitcases or strollers
• Allow elderly and persons with disabilities to use designated seats and spaces. 

• Watch your step when entering and exiting the bus
• Remove infants from strollers and keep baby carriages closed and out of the aisle
• Secure yourself when standing - hold on to the grab rails or seat racks in case of sudden stops. The Bus Operator may be required to brake suddenly
• Signal to stop at least one block in advance
• Take all personal belongings with you when exiting the bus
• Allow the ramp to be deployed before exiting the front door
• Secure all wheeled devices including strollers, push carts and wheelchairs while on the Metrobus to prevent them from rolling
• Stand behind the designated line on the floor

• Have your EASY Card or EASY Ticket ready before reaching the fare gate. Contactless Payment and the GO Miami-Dade Transit app are also available as forms of payment
• Contact Customer Service if you have an EASY Card error by calling 786-469-5151 TTY/TDD Users: 711 or 1-800-955-8771 (Florida Relay Service) or submit your question/concern to the EASY Card Financial Center
• Customer service specialists are available Monday - Friday, from 8 a.m. to 5 p.m., and closed on weekends and County-observed holidays
• Show your current school or college ID to the Bus Operator upon request
• Pay reduced fare for preschoolers taller than 42 inches without a preschool permit

• Cross in front of the bus after exiting
• Disrupt, distract, harass, or threaten the bus operator, Miami-Dade Transit employees or other passengers
• Speak with the bus operator when the bus is in motion
• Smoke, eat, drink or leave food inside the bus
• Litter or create an unsanitary condition inside the bus or Metrobus property
• Lie down or place your feet on the seats
• Solicit inside the bus
• Use audio devices without earphones or with earphones at excessive volumes
• Place objects or packages on wheel wells
• Stand in front of the safety line when the bus is in motion
• Sit in the front seats unless you are elderly, a person with disabilities or asked by the bus operator to move
• Stand until the bus comes to a complete stop
• Board the bus without being fully clothed and wearing shoes

• Allow passengers in wheelchairs or mobility devices to board and exit first
• Allow elderly and persons with disabilities to use designated seats and spaces

• Hold children’s hands and always keep them under supervision
• Watch your step when boarding or exiting Metromover cars
• Listen to train announcements and watch for your station
• Take all personal belongings with you when exiting the Metromover car
• Secure all wheeled devices including strollers, push carts and wheelchairs while on the platform to prevent them from rolling off the platform onto the tracks

• Metromover is always free for anyone who wishes to ride the 4-mile people system

• Enter the system without being properly clothed and wearing shoes
• Stand on the platform too close to the edge: stay off the yellow tactile until the doors open
• Solicit while on Miani-Dade Transit property
• Ride bicycles, skateboards, or use roller skates or roller blades inside the station or on the Metromover cars
• Smoke, eat, drink, leave food or trash inside the Metromover car
• Jump down onto the tracks or enter the tracks from the platform for any reason. This could lead to arrest, serious injuries or death
• Throw anything onto the track
• Hold the car doors open at any time
• Allow children to play / walk freely anywhere in the station or on the Metromover car
• Disrupt, harass, or threaten other passengers or employees
• Use audio devices without earphones
• Interfere with any Metromover car or platform equipment
• Cut, mark, paint (graffiti) equipment or property