Uber Voucher Program

DTPW has launched additional solutions to support riders impacted by changes in Metrobus service following the launch of the Better Bus Network (BBN). These short-term solutions include expanded MetroConnect service and an interim partnership with Uber to provide transportation vouchers for residents in certain areas where specific bus routes have been altered. 

This service is available on the following routes:

• The discontinued section of (old) Route 135 - Miami Lakes Drive to Golden Glades
• (Old) Route 42 - Opa-locka Tri-Rail Station to the Miami Intermodal Center (MIC) and from the MIC to Douglas Road Metrorail Station
• Discontinued section of Route 104 - Dadeland North to Miami Dade College Kendall along SW 88th St, SW 87th Ave, SW 104th St, SW 97th Ave, SW 112th St, SW 112th Ave, SW 104th St.
• Discontinued section of (old) Route 2 – NW 84th St to 163rd St Mall
• Discontinued section of (old) Route 16 – NE 79th St to 163rd St Mall
• Portion of (old) Route E – Golden Glades to Aventura, including 192nd St in Sunny Isles

The coverage zone for the Uber extended service is within 500 feet of each bus route alignment. Wheelchair-accessible service is now available. Riders can call 786-469-5555 during the bus route’s service hours to request a voucher. 

NOTE: If a rider requests a ride to/from a location not within the predetermined area, they runs the risk of paying the full trip fare.