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Rental Car Company Laws

Rental car companies must meet a series of regulations that include:
  • Prohibit placement of a bumper sticker or sign identifying a vehicle as a rental
  • Requiring fuel tanks to be at least half-full when provided to a renter
  • Making crash-tested child restraint devices available for rent for children age 5 or under. The rental car company must post a notice at the facility or as part of the rental car agreement providing details and costs
  • Providing information and cost about renting a SunPass to process toll charges. Any SunPass-related fees must be posted at the facility
Facilities must provide a visitor information map and safety tips using Miami-Dade County standards, as well as receive a signed or initialed acknowledgement form from each renter, or a posted notice of the availability of an information map.
  • Regulation & Compliance

Consumer Mediation Center

Miami-Dade County's Mediation Center receives, processes and investigates consumer complaints, mediates disputes between consumers and businesses, identifies violations of the law by business operators, and issues civil citations.

601 NW 1st Court, 18th floor
Miami, FL 33136
Email: consumer@miamidade.gov
Phone: 786-469-2333
Fax: 786-469-2303
Hours: 8 a.m. - 3:30 p.m. Monday through Friday. Walkins are accepted.

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