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Employee Support Services

The Miami-Dade Employee Support Services is a benefit designed to provide a confidential service to employees whose personal problems are affecting their ability to function on the job, at home, or in society.

Professional counselors at ESS can help you sort out the problems and choose the appropriate and workable solutions for you and your family. Please see the ESS Manual for more details.

Employee Support Services are available to all Miami-Dade employees and their eligible dependent family members.

ESS is designed to ensure confidentiality. Persons who enter ESS on a voluntary basis will have information released only to those individuals authorized by the employee. Only the staff of the program will have access to information on any employee who utilizes the service of ESS in accordance with Federal and State regulations governing confidential information.

The initial ESS interview is free. Community-based referrals are covered by the various health plans offered by Miami-Dade County. You may be required to pay the co-payments charged for routine Doctor Office visits.

  • What kinds of problems can we help with?

    Some of the major problem areas with which ESS can help are:

    Family/Marital Problems
    Family problems can be devastating. ESS can offer guidance in obtaining effective professional help.

    Stress/Anxiety/Emotional Problems
    The majority of us, at one time or another, experience mild anxiety or depression. Occasionally, however, these problems can be quite severe. ESS can assist you in obtaining appropriate professional help.

    Alcoholism and Drug-Related Problems
    Alcoholism is the nation's number one drug problem. Miami-Dade recognizes addiction as an illness which is treatable. There has been an increasing incidence of addiction to one or more of a wide variety of both "hard" drugs like heroin, Ecstasy, and cocaine or prescription drugs, such as tranquilizers or sleeping pills. Whether your concern is for yourself or a member of your family, ESS can be an initial source of help.

    Financial Problems
    ESS will help you in finding a financial counselor to help resolve your financial problems.

  • How does ESS work?

    The employee can refer him or herself for a consultation in any of the problem areas outlined above (financial, stress, family, substance abuse).

    The employee's supervisor can also make a mandatory referral in cases of identified substance abuse. Additionally, the supervisor can recommend consultation with ESS if family troubles are identified as adversely affecting the employee's performance.

    Call 305-375-3293 to schedule an appointment. A consultation with ESS will take place 24 hours after your call. Emergency walk-ins are also accepted.

    After the initial consultation ESS can suggest, or provide referrals to the employee for, resources such as therapy, legal aid, a lawyer, a health care facility, rehabilitation center, etc.

    Job security or promotional opportunities will not be affected or jeopardized by requests for assistance or involvement in ESS.

Phone Number(s)

Locations and Hours

  • Overtown Transit Village South

    601 NW 1st Court, Miami, FL 33136
    Suite 15-050
    305-375-3293
    Monday
    8:00 a.m. - 5:00 p.m.
    Tuesday
    8:00 a.m. - 5:00 p.m.
    Wednesday
    8:00 a.m. - 5:00 p.m.
    Thursday
    8:00 a.m. - 5:00 p.m.
    Friday
    8:00 a.m. - 5:00 p.m.
Human Resources
Arleene Cuellar, Director

Stephen P. Clark Center
111 NW 1st Street, Miami, FL 33128
305-375-1589305-375-1589

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